Organizations we work with
We measure what matters: how quickly teams move, whether they're moving in the right direction, and whether the impact lasts.
Each of these engagements began with one specific challenge. What stayed behind was the capacity to keep adapting after we left.
When claim volume tripled, a fragile, paper-driven process collapsed. Members waited two to four weeks with no visibility. Customer care call volume surged. Two teams absorbed 40 to 50 additional hours per week each. A Medicare pharmacy compliance gap went unaddressed.
The problem was organizational, not just operational. Claims data was siloed across IT, customer care, and reimbursements, with no shared accountability for the member experience. Working alongside the client's own team, Catalyst Constellations helped leaders align across functions, uncover the root causes, and build the credibility to lead the solution themselves.
Within the engagement: reimbursement turnaround dropped from four weeks to 48 hours, 80 to 100 hours per week were recovered across two teams, the compliance gap was closed, and a digitization roadmap moved into active development.
"We have ambitious plans to grow relatively quickly. This requires us to apply innovative thinking and agile approaches throughout the process. Our work with Catalyst Constellations helps us do that."
Projects routinely stalled at 80%. Every initiative ran on a different methodology. Good ideas were dying in execution because people lacked the capability and accountability structures to get things across the finish line.
Catalyst Constellations worked with Carya to build both. They identified and developed change agents across the organization, then put them directly on the initiatives that mattered most, with the skills, frameworks, and executive accountability to drive them to completion.
"You can talk about innovation all you want, but it doesn't make it happen. You need to identify and empower your high-potential changemakers. The projects they delivered decimated the investment."
"If you want your company to exist going forward, you have to do this program."